Wanted: Dedicated / Hardworking English Couple Looking for Seasonal Work

Name: Martin Wright – Age 24 - Working Holiday Visa - 1 Year beginning August 09

Address: 70 Fountain Street, Accrington, Lancashire, BB5 0QP, UNITED KINGDOM

Tel - Mobile: 0466285061

Email: Wrighty_Boy@hotmail.com

QUALIFICATIONS SUMMARY

• 10 GCSE’s – Including English(C), English Lit(B), French(C), IT(B), Science Double Award(C/C), Maths(C)
• Advanced Vocational Certificate of Education in ICT – First of Two years Only (Grade C)

RELEVANT EXPERIENCE

• I have worked both alone (unsupervised) and part of a team to accomplish daily tasks.
• I have worked to meet strict deadlines under pressure.
• I have used Microsoft software packages to create and structure documents to assist me in my everyday work needs.
• Previous jobs have all involved actively communicating with customers/co-workers and assisting them with their problems.

EMPLOYMENT HISTORY / EXPERIENCE

(Sept 2007 – August 2009) Daisy Communications Ltd - Telecoms

I worked in the Repair Team and grew with the company until the time I left for my travels in Australia. I left on good terms with the company and was offered a position in the company upon my return to the UK. During my time there I:

·         Dealt with customer issues on their voice/broadband services provided by our company and took the necessary action to resolve these issues. I had to build up knowledge of the telecommunications industry and determine the best possible solution to keep downtime of services to a minimum.

·         Was assigned as a designated contact for the companies A-list customer base and built up a rapport with them and helped them with any repair based problems.

·         Was promoted to team leader of the repair team and supervised a team of 8 people and involved actively in reporting to senior management with performance figures for the month.

·         Analyzed our internal system and provided feedback to senior management with suggested improvements to aid day to day tasks of staff. This is the role I was promoted to after being at the company for roughly a year.

·         Participated in meetings with senior management and suppliers to look at ways of improving the way we provide customer services to our customers.

·         Was involved in welcoming acquired customer bases to the company and helping to iron out any issues they may have due to the change over of service providers.

(Nov 2005 – March 2007) Gap.

                 I decided after becoming unemployed that I wanted to enjoy my time for a while. I had savings from the previous 2 jobs and wasn’t much of a spender so have done some travelling – Greece at first and later around the UK.

                 From Nov 2006 to March 2007 I was involved in helping my brother with his new transport business. My task was to set up a computer system for him to replace his paper based system and input all of this data into the system I created.

(AUG 2005 – OCT 2005) HILLE Seating Limited.

I worked in the Purchasing Department and was being trained in Computer Aided Design. Unfortunately the company suffered a set-back so my position was forfeit due to a lack of business. During my time there I:

• Analysed Drawings passed on by the C.A.D team and calculated the raw material usage/shortage from them.
• Obtained quotes/promises on any shortages from suppliers and sought alternative quotes if the price/promises were not satisfactory.
• Contacted suppliers and pushed them to ensure all orders were received on the days I required them.

(Feb 2003 - Dec 2004) Automotive Applied Technologies Ltd.

I started this job as a Modern Apprentice in the Logistics/Planning Office; I was fully employed by the company 3 months later. During my time there I:

• Provided customer service for clients such as Jaguar, Rover, Nissan, and BMW and tried to resolve any problems they may have.
• Received and Analysed order schedules placed by the above customers then made agreements/delivery promises.
• Filtered the above information into company documents to calculate the required raw material quantities against our stock.
• Monitored stock being produced on the shop floor to ensure customer deadlines were met.
• Communicated any technical issues we were having which could jeopardise a customers production plan.
• Created ‘easy to follow’ user guides for various company processes which would be useful for training people.

EDUCATION

Blackburn College (Sept 2001 – Jan 2003)

Mount Carmel R.C. High School (Sept 1996 – June 2001)

OTHER SKILLS

• I believe myself to be a fast learner and more than capable of teaching others how to perform a specific task in a way that they will understand.
• I am keen to acquire new skills.
• I always try to be organised and plan the order I carry out my tasks, this helps to ensure I do not forget anything and use my time efficiently.
• I endeavour to meet deadlines.
• I can type fast and accurately.
• Good problem solver.
• Have a good eye for detail.

Name: Lisa Riley – Age 23 - Working Holiday Visa - 1 year beginning August 09

Address: 25 Granville Road, Accrington, Lancashire BB5 2LA, United Kingdom

Tel: Mobile: 0466285061

Email: lisar1ley@hotmail.com

QUALIFICATIONS SUMMARY

·    10 GCSE’s – Including English(B), English Lit(B), Maths(C), German(C), Science Double Award(C/C), (High School)

·      A levels – Psychology- B & Biology-B (College Level)

RELEVANT EXPERIENCE

·      I have worked both alone (unsupervised) and part of a team to accomplish daily tasks.

·      I have worked to meet strict deadlines under pressure.

·      I have used Microsoft software packages to assist me in my everyday work needs.

·      I have liaised with clients and team members to offer solutions to any problems they may have.

·         I have previous call handling experience inbound and outbound.

EMPLOYMENT HISTORY / EXPERIENCE

(NOV 2007 – JULY 2009) Burnley Magistrates Court

In this role I worked as an administration officer in the resulting department. I left to pursue my travels in Australia. During my time there I:

§  Received court files at the beginning of the day from the previous day’s court session and categorised them based on the given verdict/results from the magistrates.

§  Inputted the results onto the internal computer system using Libra software.

§  Arranged for severe offence files based on the magistrate’s results to be committed to crown court for further investigation.

§  Answered incoming calls from internal departments, defendants, lawyers, solicitors, magistrates, ushers and obtained relevant information from our resources.

§  Carried out general administration duties and managed all inbound and outbound post on a daily basis.

(SEP 2003 – OCT 2007) Accountancy Management Services.

In this role of an accounts clerk I:

§  Answered incoming calls from clients regarding their account / general enquires and dealt with them appropriately.

§  Assisted with front of house enquires from internal staff and clients coming into the building.

§  Received invoice batches from clients to reconcile and ensure the correct annual tax figure is worked out based on their expenditure and earnings.

§  Matched, batched, coded and entered invoices onto the internal computer system.

§  Filed and dealt with all incoming and outgoing post on a daily basis.

(JULY 2002 - AUG 2003) Haworth & Nuttall Solicitors

I started this job as an office junior working on a busy reception; during my time there I:

§  Provided customer service for clients which included answering the telephone, and arranging appointments for their needs.

§  Assisted with all front of house enquires for internal staff and clients alike.

§  Carried out general administrative duties e.g. filing and typing

§  Organised all incoming and outgoing post on a daily basis

EDUCATION

Accrington & Rossendale College (Sept 2006 – June 2007)

All Saints RC High School (Sept 1997 – June 2002)

OTHER SKILLS

·      I am a dedicated worker with excellent time keeping and punctuality.

·      I prioritise any work given to ensure the most important tasks are completed on time.

·      I am enthusiastic and eager to learn and develop new skills.

·      I am able to work under pressure.

·         I am able to build a rapport with clients and colleagues to help create a happy working environment.

·         I am able to maintain a professional manner while being able to adapt to different levels of seriousness when required.