Debt Collection & Credit Management Training www.tbst.com.au

DEBT COLLECTION

Short Course Seminars

Professional Debt Collection & Credit Management Techniques

Australia Wide Seminar Series

Seminar Fee - $395 + gst

Duration – 8 hrs (9am Start)  

Visit www.tbst.com.au and Call 1300 88 75 85

Stop waiting for people to pay you.  Stop paying agency fees.

Take this opportunity to learn the techniques used by professional debt collectors and use them in your business immediately. Learn how to start collecting your money today!

Sydney CBD 27 Aug 08 - Syd Parramatta 28 Aug 08

Gold Coast 9 Sept 08 - Brisbane 10 Sept 08 - Melbourne 11 Sept 08 

Hobart 24 Sept 08 - Adelaide 25 Sept 08 - Perth 7 Oct 08

Cairns 15 Oct 08 - Darwin 16 Oct 08

Credit management and debt collection has a significant impact on the bottom line of all small, medium and large businesses.  We are running one-day training seminars across Australia focusing on Professional Debt Collection Techniques and Credit Management in your business.

These debt collection and credit management techniques work.  They are used everyday by successful debt collection agencies and you can learn to integrate them into your business.  Collect bad debts and stop the bad debt cycle.

About the course:

We recommend that all business owners and managers, accounts staff, collection and accounts receivable staff attend for a complete grounding in all aspects of debt collection, accounts receivable and credit management.  The seminar is designed for all levels of credit/receivable staff and management employed in any business where invoices are issued and credit is given.

In this seminar we cover:

• Credit Documentation
• Assessing credit limits
• Conducting Trade Reference Checks
• Using our credit application form to achieve success
• The benefits of appropriate Terms & Conditions particularly charging of interest
• Debt collection fees and legal fees etc
• Policies/Procedures
• Educating the debtor/customer
• Making the Collection call
• Commencing the collection process
• How to be more effective in collection activities
• Rebuttal of Excuses
• Building customer rapport
• Staff approach and attitude
• Ensuring that staff have company support in their day to day activities
• Problem solving - in particular customer complaints
• Locating missing persons
• The ACCC and debt collection
• The Privacy Act
• The role of debt collection agencies plus more.

Course notes and PowerPoint slides are included on CD supplied to all participants.

Visit www.tbst.com.au and Call 1300 88 75 85

Your Complementary CD Includes:

• Telephone Debt Collection Seminar Slides
• ACCC Debt Collection Guidelines - 65 pages
• ACCC Debt Collections Guidelines Overview - 9 pages
• ACCC Harassment Guidelines - 5 pages
• ACCC/ASIC Consumer Booklet - 17 pages
• National Privacy Principles Guideline - 10 pages
• National Privacy Principles (NPP’s) Guidelines - 40 pages
• Privacy Act Information - 11 pages
• Flow Chart for Collection Process
• Chances of Collection
• Access Credit Debt Collection Guide - 77 pages
• Sample ‘Thank You’ Letter

PLUS - Unlimited access to our experienced trainer by any of the participants or their principals for 30 days after each seminar to answer any credit/debt collection queries or to assist in brainstorming an appropriate outcome which may be proving difficult for the participant – preferably via email.

Duration:

The course is a one-day seminar. Total duration of the course is approximately 8 hours, commencing at 9am sharp.  This is not a catered event.  Lunch is not supplied.  Tea and Coffee facilities are available all day.

Location:

Venue details will be advisded very soon.

Sydney CBD 27 Aug 08 - Syd Parramatta 28 Aug 08

Gold Coast 9 Sept 08 - Brisbane 10 Sept 08 - Melbourne 11 Sept 08 

Hobart 24 Sept 08 - Adelaide 25 Sept 08 - Perth 7 Oct 08

Cairns 15 Oct 08 - Darwin 16 Oct 08

Rockhampton Oct - Albury/Wodonga Oct

Enrol today.  Don't miss out!

These courses are extremely popular. Our June courses sold out very quickly.

About Your Trainer:

Horst Guelzow has 40+ years experience in the credit control, debt recovery and security industries and has extensive work experience and training in:

• Queensland Police Force – Duty in uniform area and Criminal Investigation Branch including ‘undercover’ in the Drug Squad.

• Australian Narcotics Bureau [Federal] – Sydney and Adelaide – drug investigation.

• Purchased Cairns Collection Services in 1980 and worked for every finance company in Australia conducting repossession and other activities such as debt collection, private inquiry functions [skip/missing debtor location inquiries] and process serving of legal documents for all major banks and solicitors.

• SGIC Insurance Debt Recovery – Third Party Property recovery and he claims – ‘it’s the hardest money he’s ever had to collect!’

• Credit Union – Credit Control Manager – staff of 20. Responsible for the collection function of the branch network, staff management, writing credit policies/procedures, reporting to board and in 1992 centralising the collection function for the 18 South Australian and Northern Territory branches to Adelaide.

Horst manages a number of businesses based in South Australia and he is involved in Debt Collection/Private Inquiry/Insurance Investigation, legal process service and repossession work, training and credit consulting for local and interstate clients.

Horst is a Nationally Qualified Workplace Assessor and Trainer conducting ‘in-house’ training for both State and Federal Departments and small to large business throughout Australia.

His training clients include, CentreLink, Courts Admin Authority, National Institute of Accountants (Australia-wide), Attorneys General, Health Insurance Commission (Medicare), Insurance companies, Water Utilities in Victoria, Victorian Government (Housing Dept), and many more

Enquire today and place your name on our waiting list.

Enrol today.  Don't miss out!

These courses are extremely popular. Our June courses sold out very quickly.

Visit www.tbst.com.au and Call 1300 88 75 85